FAQs

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Ordering Online:

• How do I place an order?
• Can I have my order delivered to more than one delivery address?
• How can I pay?
• Is your site secure?
• When do I get charged?
• Can I amend my order?
• Can I amend my personalisation?
• Can I amend the delivery address?

Shopping Related:

• I need more information on your products?
• Can you give me a valuation of a teddy bear/soft toy?
• Do you have a gift catalogue?
• Do you gift wrap?
• Are your bears and soft toys safe for babies and young children?
• Do you offer discounts on large orders?
• Do you offer corporate discounts?
• Do you have a shop?

Delivery:

• How can I check the progress of my order?
• When will I receive my order?
• How much is delivery?

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